FAQ Services EN

How to set up the download of price lists from Google Tables

Answer:

1. Create a Google spreadsheet, fill it with data
2. Give access to the guest (Fig.1)
3. Next, to export the price list, you need to add at the end of the URL /export?format=xlsx, example: https: //docs.google.com/spreadsheets/d/11zt83C1bab......lTR1irk8/export?format=xlsx
4. Configure the price list download via скачивание по URL (Fig. 2)

рис.1 Предоставление доступа к таблице для гостя

рис.2 Настройка скачивания прайса

How do I add a favicon to my site?

Answer:
To add a favicon, go to the Control Panel section Home/Appearance and Content/Files. Update the image in the "Current icon:" field.
Image requirements:
1) format .ico;
2) the image should be square;
3) the image size is 16x16 pixels.
To convert an image from jpg format, you can use the service http://www.codenet.ru/services/png-to-ico/

Tell us more about the "Offices" functionality.

Answer:
If you have several offices, then it may make sense for you to connect the "offices" functionality.
The division into offices allows you to configure the possibility for office managers to see only their customers and their customers' orders. It is also possible to specify additional terms of delivery of goods depending on logistics between offices. You can configure the visibility of warehouses for different offices.
When the client registers, he will immediately select the office to which he is closest in the registration form and will automatically be linked to this office. Everything else is exactly the same as without using offices.

How to add generated codes to the site (counter, online consultant, callback, etc.)?

Answer:
Having received a ready-made counter code generated using special services, you can independently post it on your website.

1. To do this, go to the Control Panel - Appearance and content - the "Infoblocks" tab
2.1. Find the "Block in the basement" (you can use the filters "Contains:" - "Basement"), if the instructions for installing the script indicate that it should be located at the bottom of the page.
2.2. Find the meta or headScripts info block if the instructions for installing the script indicate that it should be located in the head. 2.3. Find the bodyScripts info block if the instructions for installing the script indicate that it should be located immediately after the opening body tag. 3. Go to the HTML editor of the block by clicking the appropriate icon, and paste the code into the lower part (after all the existing ones, if any).
4. Save the data block changes.

If there is no special block for inserting counter codes, contact technical support with an application for placing codes.

Is it possible to add to the site an opportunity for our customers to order a callback?

Answer:
To place a callback function on your website, create an application with the subject "Connecting the "Order a Call" functionality.
If you have a template design, then there is only one option for placing and visually displaying the "Callback" form. The link "Order a call" will be placed under the contacts in the header. It is not possible to place a picture.
If you have an individual design, you need to specify the place on the site where the link will be placed. If necessary, attach an image to the application, by clicking on which the client will be able to fill out the "Order a call" form.

How do I add social media widgets?

Answer:
To place a social network widget on any page of the site, you need to get the code yourself. For example, by этой инструкции.

Further, if you have chosen a template design, you can independently place the generated code in any infoblock on the site.
For the comments widget, we recommend creating a separate page, placing the code for comments on it, then linking this page to the menu item of the same name.
Social media buttons are often placed in blocks in the basement.
The meta tag is placed in the meta info block.
If you have chosen an individual design, you can also place the code in any redblock on the site. If there is no redblock in the required place, you can send the code to us and specify the place where you would like to place it.

Is it possible to add the "Online Consultant" service to the site?

Answer:
There are a lot of services on this issue on the Internet, you can choose the one that suits you.
Here are some examples:
https://www.google.ru/search?newwindow=1&ei=74ykW8ejK4iNsgGD8rWICQ&q=онлайн+консультант+для+сайта&oq=онлайн+консультант+для+сайта&gs_l=psy-ab.3..0l4j0i22i30k1l6.4760.6880.0.7076.10.10.0.0.0.0.144.923.9j1.10.0....0...1c.1.64.psy-ab..0.10.903...0i67k1.0.u88RKw5C-2s [^] [^] http://onlinesaler.ru/
http://livetex.ru/
http://talkdriver.ru/
http://redhelper.ru/
http://www.jivosite.ru

You can place a consultant on the site yourself.
To do this, you need:
1. Go to the Control Panel - Appearance and content
2. Next, either the "Info Blocks" tab - find the "block in the basement of the site" (not linked to the page) or, if not, the meta info block (you need to search by the symbolic code "meta")
3. Next, go to the HTML editing of the infoblock and paste the generated code there, click "Save"
4. Check the performance on your website.

How do I confirm ownership of the site?

Registration and confirmation of ownership of the site are necessary in cases where, for example, the user is trying to independently implement domain mail or interacts with some third-party services that require this operation. If such a need arises, the services, as a rule, offer the site owner to confirm the rights in one of the following ways to choose from:

Placing an html or txt file in the root directory of the site

(This method is only possible for "virtual" sites)

1. Go to the "Appearance and Content" menu.
2. Go to the "Pages" tab.
3. Click "Create a new Page".
4. Specify the page name identical to the file name (for example, "yandex_5668259f1d504e55.txt " or "google6df7cfc76b1bef52.html ")
5. Go to editing.
6. Uncheck "Display header and basement:"
7. Check the box "Allow unregistered clients to view:"
8. In the block for editing content linked to this page, add the contents of the html file to the created page.
9. Save the changes.

Adding a meta tag to the site

(This method is possible for all sites)

1. Go to the "Appearance and Content" menu.
   
2. Go to the "Info Blocks" tab.
   
3. Find the block "Character code: meta".
   
4. Go to the html editing block and insert the meta tag.
   
5. Save the changes.
   

Rights verification for some verification methods may take a long time (up to 24 hours)."'

Adding a txt or cname record to DNS

To implement this method of confirming rights, contact the technical support service with an application, specifying what content the record should have. Please note that updating DNS records can take quite a long time. If the site itself maintains its DNS, then, accordingly, the user can independently create such records, i.e. actions from the technical support service are not required.

How can I set up sending my clients the necessary information about promotions and so on?

Answer:

• For mailing by email: We recommend you to use third-party services, for example www.unisender.com
  

• For SMS mailing: There is a possibility of mailing for clients using their own account СМС-Центра!
  

The subject and text of the messages you form at your discretion, the length of the message is limited to 1000 characters.
The functionality is located in the section "ПУ/Клиенты/SMS-Рассылка".
It is quite simple to use mailing lists - you select clients by filters, set the name of the mailing list and the text. The results can be seen in the personal account of the SMS Center.

Is it possible to place a feedback form on the site?

Answer:
The feedback form is located on the Feedback page. To display it on the site, go to Home/Appearance and Content/Menu, click create or edit menu item. And in the "Page" field, select Feedback.
To edit the form, go to Home/Appearance and Content/Forms, and select Edit feedback form.
Using the feedback form, you will be able to receive feedback, questions, and customer suggestions by email. You will be able to adjust which email notifications will be sent to in the "Settings- Mail Management-Feedback column".

Can I change the form of printed documents?

Answer:
1. Go to the Menu page->Appearance and Content->Printed Forms
2. Download the existing document template that you want to change by clicking on the xls icon in the "Default" column.
3. Make changes to the existing template, save it.
4. Load the saved template by clicking on the "Browse" button next to the desired document.

If you have any questions when changing the document template, you can use the documentation or contact technical support.

Please note that the functionality is also available to franchisees, i.e. franchisees can use their own document templates other than the Parent Company.

Why are the rates of attendance on the main page of the Control Panel and installed on the website of the counter (Yandex, Google, etc.)

Answer:
The discrepancy in numbers is due to the fact that in addition to visits to your site real human visitors, his scan Yandex, Google and other bots. Yandex and Google have a database of ip addresses of these bots and do not consider them, as we do not have and believe.