Distributor errors EN

Typical errors by online suppliers:

You have overdue debt

The error is on the side of the online provider. You need to contact the supplier's manager about overdue debt.

The version of the offer has changed. Log in to the supplier's website and confirm your agreement with the offer. If you refuse to work within the framework of the Offer agreement, we are ready to discuss possible options for cooperation. For discussion, contact your manager

To fix the error, you need to go to the website / b2b.autorus.ru under their own data and, having read the new version of the supplier's offer, accept it

Timeout exceeded

The error means that the provider's web service does not have time to respond to the request during the timeout time set in the settings of this provider in the panel. To eliminate it, go to the settings of the online provider and increase the timeout.

It is important to understand that the timeout should not be set too long, since with the slow operation of the provider, the search results will try to get a response from the web service within the specified time, so waiting for the results may be too long and the buyer will leave without waiting.

Authorization error

An error on the part of the supplier. It means that in its settings in the control panel you entered incorrect authorization data (login, password, token, API key). To eliminate it, you need to go to the vendor settings in the control panel, enter the correct data, save the changes, check the operation.

Could not recognize the response of the provider's server

An error on the part of the supplier. Contact the supplier for clarification. Often such errors are short-lived and occur due to failures in the provider's web service.

Error. Exceeded the maximum number of API requests per day.

An error on the part of the supplier. It means that you have exhausted the daily limit of requests set by the provider itself. To fix the problem, contact the supplier or wait for the next day and reset the limit.

The search for offers is blocked. The number of orders does not correspond to the number of percentages.

An error on the part of the supplier. The supplier sets limits on the number of requests without placing orders. To fix the error, you either need to place an order or contact the supplier to expand the limit.

The supplier is blocked until XX:XX of the next day, because the limit on the number of search queries has been exceeded or the wrong username and password are used.

An error on the part of the supplier. To eliminate it, you will either have to wait for the specified time, or check the correctness of entering the login / password in the provider's settings. For alternative solutions, contact the supplier.

The client is blocked

Your account is blocked on the vendor's side. Contact your supplier to solve the problem

Request limit: XXX per day

The error is on the vendor's side. You have reached the request limit set by the provider itself for your account. Contact the supplier to resolve the issue.

Access to requested operation is denied

The provider did not grant your account access to the API. Contact the vendor for access. To grant access, the provider must go to the "API access" tab in the card with your data and set access.

The limit for your account is 500 views during the day!

The provider on its side has set a request limit for your account. To resolve the situation, you need to contact the supplier.

For the supplier to work correctly, you need to go to its connection settings, specify the default address and delivery method and save the changes.

The vendor settings in the control panel are incorrect. You need to go to the supplier's settings and select the default shipping method.

The daily limit of requests to the system without placing an order has been exceeded. Restriction: XXX. Used: YYY

An error on the part of the supplier. The supplier sets limits on the number of requests without placing orders. To fix the error, you either need to place an order or contact the supplier to expand the limit.

Wrong name or password!

Vendor configuration error in the control panel. It means that in its settings in the control panel you entered incorrect authorization data (login, password, token, API key). To eliminate it, you need to go to the vendor settings in the control panel, enter the correct data, save the changes, check the operation.

The part number must consist of numbers and letters of the Latin alphabet

An error on the part of the supplier. Indicates that the search number is incorrect. To find out the details, contact the supplier

The access key to the provider's API is not specified, contact the manager to get it

For the supplier to work correctly, the supplier's API key must be specified in its settings in the control panel, which is provided by the supplier himself. Contact the vendor to get the API key. If it already exists, then you need to go to the settings of this provider in the control panel and enter this key in the appropriate field, then save the changes.

===Your "api Uid" disabled

The error is on the vendor's side. Your API key specified in the vendor settings in the control panel is blocked on the vendor side. Contact the supplier to resolve the issue.

Request quota exceeded!

The error is on the vendor's side. The provider on its side has set a request limit for your account. To resolve the situation, you need to contact the supplier.

An error has occurred: The login is prohibited from using web services. Contact the responsible manager.

Your credentials are blocked for using the provider's web service. You need to solve the issue directly by contacting the supplier.